Terms & Conditions
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Allergy/Diet/Ingredients Warning: Please be advised that Glam Cakes uses ingredients and equipment that may contain or come into contact with allergens including, but not limited to, dairy, eggs, soy, nuts, gluten, or wheat. It is the customer’s responsibility to inform Glam Cakes of any dietary needs or allergies.
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Deposit: Your cake order will only be booked once the deposit has been paid. A signed contract and 50% deposit are required before your order will be scheduled. The deposit must be paid at the time of reservation and will be applied towards the balance of your order. Any remaining balance must be settled at least 3 days prior to the scheduled pick-up/delivery. Orders with a balance due will not be released for pick-up or delivery.
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Cancellation: Cancellations made within 10 days of order placement are eligible for a full refund of payment. Orders cancelled within 7 days of the scheduled pick-up/delivery are subject to a cancellation fee equal to 25% of the original payment and deposit will not be refunded with the reminder payment. Order cancellations less than 7 days of the scheduled pick-up/delivery will result in loss of full payment.
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Order Modifications: Any changes to your order must be submitted at least 7 days before the completion date. Changes that significantly alter the order such as increase in cake size/quantity, inclusion of premium ingredients, or other alterations that impact the previously quoted price will result in an increase to the quoted cost due at the time of the change request. Changes submitted within 7 days of completion will result in a $25 change fee in addition to the incurred cost of the requested changes. No changes to the order will be accepted within 2 days of completion date.
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Weather/Temperature: When planning your event, please ensure that your cake can be stored in a weather and temperature appropriate setting. Please note if the temperature is too hot for the cake, it will cause the icing and dyes to melt, fade, or bleed. Glam Cakes will not be held responsible for any issues that arise from how the cake is stored after the cake is released to the customer.
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Order Release: The order will only be released to the person(s) listed on this contract as Primary or Authorized Contacts. All authorized persons must be 18 years of age or older and will assume responsibility for the order once it has been handed off.
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Delivery: Order delivery is available for $15.00 within a 10-mile radius of 20602 and an additional ($1.25) one dollar and twenty-five cent per mile over the 10 miles. A delivery window will be confirmed with the client 2 days prior to the scheduled delivery date. The client or an Authorized Contact listed on this contract must be available to receive the order within that window of time. If the order is not received within that window, then it will be returned to Glam Cakes and it will be the client’s responsibility to make alternate pick-up/delivery arrangements. Each delivery attempt incurs an additional delivery fee. Glam Cakes will not leave an order unattended or with an unauthorized contact.
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Client Satisfaction: Glam Cakes will do its best to be sure client requests are fulfilled and all customers are happy with their order(s). It is the client’s responsibility to confirm order details and any changes so the order in advance of the stated deadlines in this contract.
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Photographs: We love pictures! Please tag us and give us a shout out when posting a Glam Cake on social media. We greatly appreciate it! You may also notice your cake being featured on our social media or website. We make sure not to include any personal identifying information in these postings without prior consent.
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Rush Order: To ensure a high-quality, on-time product for all clients, our order requirements are: We request a minimum of 14 days’ notice for general celebration cakes, payments required in full in advance. Orders placed under the above time constraints may be able to be accommodated, depending on our schedule, the design of your cake and the availability of the date, so please contact us to discuss. A rush fee will be applied to any order with less than 14 days notice and is non-refundable. Glam Cakes will not start on your order until your payment is made in full and the contract is signed. Please note that all rush orders are not guaranteed and are subject to the baker's availability.